Customer Service

To the general public:

We are a wholesale distributor selling to retail establishments across the State of South Carolina. Please click on “Find a Retailer” to find a store near you. If your favorite store doesn’t carry our line, ask them to!

To our current retail customers:

Orders can be phoned in to:

(866) 554-7263 (toll free)
(843) 852-5264

Faxed to:

(866) 554-7264 (toll free)
(843) 852-5273

Emailed to:

For an up-to-date order form/price list, please click here.

General Information

There is no minimum order amount required for opening orders or reorders.

We accept MasterCard and Visa, business checks, money orders and cashiers checks. All new customers will be placed on credit card terms until reaching $5000 in yearly sales. Once we have established an account for you, terms can be arranged.

The majority of orders are shipped within 72 hours via UPS for next day delivery throughout South Carolina. Please let us know if your order is urgent and we will try our best to get it out to you within your requested time frame. Pick-up or delivery options are available to customers in the Low country area; call our office to make these arrangements.

Please report any damages or discrepancies in your order within 48 hours of receipt so that we may replace the product or issue a merchandise credit.

If you would like a Grand Ideas Sales Representative to show you our Palmetto Gift Line, give us a call. We will be happy to assign a rep to your account.