Customer Service

To the general public:

We are a wholesale distributor and do not sell to the end user. Please click on “Find a Retailer” to find a store near you. If your favorite store doesn’t carry our line, ask them to!

To our current retail customers:

Orders can be phoned in to:

(843) 852-2363

Faxed to:

(843) 852-2217

Emailed to:

For an up-to-date order form/price list, please click here.

Would you like to be our Featured Store of the Month? How about a link to your store’s website? Ask us for details!

General Information

There is no minimum quantity required though we do request that opening orders be for $250 or more, and that reorders total $150 or more.

We accept MasterCard and Visa, business checks, money orders and cashiers checks. Once we have established an account for you, terms can be arranged.

The majority of orders are shipped within 72 hours via UPS or DHL for next day delivery throughout South Carolina. Pick-up or delivery options are available to customers in the Low country area.

Please report any damages or discrepancies in your order within 48 hours of receipt so that we may replace the product or issue a merchandise credit.

If you would like a Grand Ideas Sales Representative to show you our Palmetto Gift Line, give us a call. We will be happy to assign a rep to your account.